Your questions answered
Delivery in Switzerland costs:
A free concierge service is available for Geneva. Learn more here.
For more details on delivery times and charges, please refer to our Shipping Policy
Fees:
For shipping to other countries, we can accommodate requests on demand. Please feel free to contact us for more information.
For more details on delivery times and charges, please refer to our Shipping Policy
Once your order is shipped, you’ll receive a tracking ID in your shipping confirmation email. Use this ID to monitor your order’s delivery status. For specific questions, contact our team via the contact form.
You can return your order within 14 days of receiving the parcel. Return shipping costs are your responsibility. Please follow the return instructions provided in your package. Once we receive your returned order, we will process your reimbursement within one week. For further details, please review our complete Return Policy.
To exchange your order, simply contact our customer service team with your order number and the details of the item you’d like to exchange it for. They will provide you with a return label and guide you through the process. The shipping costs for both the return and the exchange are free of charge.
To cancel an order, contact our team via the contact form with your order number and the items you wish to cancel. If your order has already been shipped, you may need to refer to our Returns Policy for return procedures.
If your order has not yet been shipped, you may be able to change the shipping address. Please contact our customer service team as soon as possible with your order number and the new address. Once the order is shipped, address changes are not possible.
Zerokay accepts a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), Apple Pay, and TWINT.
We recommend measuring your head circumference and consulting our detailed size guide.
Our goggles are available in various designs and lens features to match your style and needs. Visit our ‘Snow Goggles Guide‘ to find the perfect pair for your skiing or snowboarding experience.
Zerokay helmets are designed for alpine downhill skiing and snowboarding. They can also be used for activities like gliding. However, they are not suitable for motorized winter sports.
Yes, Zerokay ski helmets and goggles are certified for safety. Our helmets comply with the EN1077:2007 Class B standard, and our goggles meet the ISO 18527-1:2021 standard. Both undergo rigorous testing to ensure they provide the highest level of protection for our customers.
The lifespan of your helmet or goggles depends on usage, care, and exposure to environmental conditions. Typically, helmets should be replaced every 3-5 years or after a significant impact. Goggles can last several seasons with proper care. Regularly inspect your gear for signs of wear and tear.
Yes, Zerokay offers a limited warranty on our products to cover manufacturing defects.
We value your feedback! After purchasing a product, you can leave a review directly on the product page or the Google Maps listing of our shop. Your insights help other customers make informed decisions and assist us in improving our offerings.
We are always open to new brand partnerships. If you’re interested in featuring your brand on our platform, please introduce your brand and send your request to b2b@zerokaysports.com. However, please note that we are not currently seeking new suppliers, so kindly refrain from contacting us for that purpose.
In some cases, we do collaborate with influencers. If you’re interested in partnering with us, please send your proposal directly to collabhub@zerokaysports.com
In most cases, yes, we can create personalized products. Please share your specific needs with us at custom@zerokaysports.com, and our team will get back to you soon to discuss your project in detail.
We consider retail partnerships exclusively for the Zerokay brand. If you believe your store aligns with our values, please send your proposal to b2b@zerokaysports.com for consideration.
Zerokay products are exclusively available through our official online shop at www.zerokaysports.com.
For the Geneva region, we are proud to offer a luxurious concierge service that combines the convenience of online shopping with the experience of shopping in-store.
Book your appointment now and enjoy a personalized fitting experience tailored to your needs.
For the rest of Switzerland, exchanges are free of charge—you only pay the delivery fee once.
Thank you for choosing Zerokay.
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