Your questions answered
Orders & Shipping
How much does delivery cost in Switzerland?
Economy: Free (approx. 2 business days)
Priority: CHF 10 (approx. 1 business day)
Same-Day (Geneva only, order before 17:00): CHF 15 (delivered by 22:00; option appears at checkout if eligible)
- Concierge service in Geneva: Available for ski helmets. Please contact us to book your in-home fitting.
For more details on delivery times and charges, please refer to our Shipping Policy.
Does Zerokay offer international shipping?
Yes.
European Union: CHF 10, approx. 3–8 business days. No additional taxes or duties upon delivery.
United Kingdom & Norway: CHF 15, approx. 2–5 business days (customs may extend delivery time). Sold VAT-free; local taxes/fees may apply.
Japan: CHF 15, approx. 7–10 business days (customs may extend delivery time). Sold VAT-free. We do not ship ski helmets or helmet + goggle combos to Japan.
Australia: CHF 15, approx. 6–10 business days (customs may extend delivery time). Sold VAT-free. We do not ship ski helmets or helmet + goggle combos to Australia.
Please check our estimated shipping fees and delivery times in our Shipping Policy.
Where's my package?
Once your order is shipped, you’ll receive a tracking ID in your shipping confirmation email. Use this ID to monitor your order’s delivery status. For specific questions, contact our team via the contact form.
How can I return my order?
You can return your order within 14 days of receiving the parcel. Return shipping costs are your responsibility. Please follow the return instructions provided in your package. Once we receive your returned order, we will process your reimbursement within one week. For further details, please review our complete Return Policy.
Can I exchange my item?
Exchanges are only available for addresses in Switzerland and Liechtenstein.
To exchange your order, simply contact our customer service team with your order number and the details of the item you’d like to exchange it for. They will provide you with a return label and guide you through the process. The shipping costs for both the return and the exchange are free of charge.
How can I cancel my order?
To cancel an order, contact our team via the contact form with your order number and the items you wish to cancel. If your order has already been shipped, you may need to refer to our Returns Policy for return procedures.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you may be able to change the shipping address. Please contact our customer service team as soon as possible with your order number and the new address. Once the order is shipped, address changes are not possible.
What payment methods does Zerokay accept?
Zerokay accepts a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), Apple Pay, and TWINT.
Products
What helmet size should I choose?
We recommend measuring your head circumference and consulting our detailed size guide.
How do I choose the ideal Zerokay goggles?
Our goggles are available in various designs and lens features to match your style and needs. Visit our ‘Snow Goggles Guide‘ to find the perfect pair for your skiing or snowboarding experience.
What winter sports can Zerokay helmets be used for?
Zerokay helmets are designed for alpine downhill skiing and snowboarding. They can also be used for activities like gliding. However, they are not suitable for motorized winter sports.
Are Zerokay ski helmets and goggles certified for safety?
Yes, Zerokay ski helmets and goggles are certified for safety. Our helmets comply with the EN1077:2007 Class B standard, and our goggles meet the ISO 18527-1:2021 standard. Both undergo rigorous testing to ensure they provide the highest level of protection for our customers.
How long do Zerokay helmets and goggles typically last?
The lifespan of your helmet or goggles depends on usage, care, and exposure to environmental conditions. Typically, helmets should be replaced every 3-5 years or after a significant impact. Goggles can last several seasons with proper care. Regularly inspect your gear for signs of wear and tear.
Does Zerokay offer any warranties on its products?
Yes, Zerokay offers a limited warranty on our products to cover manufacturing defects.
How do I leave a review for a product I purchased?
We value your feedback! After purchasing a product, you can leave a review directly on the product page or the Google Maps listing of our shop. Your insights help other customers make informed decisions and assist us in improving our offerings.
Partnerships & Collaborations
Do you accept new brands on your platform?
We are always open to new brand partnerships. If you’re interested in featuring your brand on our platform, please introduce your brand and send your request to b2b@zerokaysports.com. However, please note that we are not currently seeking new suppliers, so kindly refrain from contacting us for that purpose.
Do you collaborate with influencers?
In some cases, we do collaborate with influencers. If you’re interested in partnering with us, please send your proposal directly to collabhub@zerokaysports.com
Can you create personalized products for sports teams and companies?
In most cases, yes, we can create personalized products. Please share your specific needs with us at custom@zerokaysports.com, and our team will get back to you soon to discuss your project in detail.
Are you interested in retail partnerships?
We consider retail partnerships exclusively for the Zerokay brand. If you believe your store aligns with our values, please send your proposal to b2b@zerokaysports.com for consideration.
General Information
Where can I buy Zerokay products?
Zerokay products are exclusively available through our official online shop at www.zerokaysports.com.
For the Geneva region, we are proud to offer a luxurious concierge service that combines the convenience of online shopping with the experience of shopping in-store.
Book your appointment now and enjoy a personalized fitting experience tailored to your needs.
For the rest of Switzerland, exchanges are free of charge—you only pay the delivery fee once.
Thank you for choosing Zerokay.
How can I stay updated on new products and promotions?
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