Zerokay FAQ

Premium Ski gear in switzerland

Zerokay is about combining precision and style to offer exclusive, limited-edition premium ski gear in Switzerland. Our brand represents sophistication, exclusivity, meticulous attention to detail, and a strong commitment to safety and comfort.

At Zerokay quality is essential. Our premium ski gear, renowned in Switzerland, undergo rigorous testing and quality checks during production. Our helmets comply with EN1077:2007 Class B and meet EU safety requirements. Our goggles adhere to ISO 18527-1:2021 – showcasing our unwavering commitment to the safety of our customers.

You can monitor the shipping status of your Zerokay order using the tracking ID in your shipping confirmation email. If you have specific inquiries about your order please connect with our dedicated team via our contact form.

At Zerokay we want you to love your purchase. If you’re not completely satisfied, we have a detailed Returns Policy, allowing you to return products within a certain timeframe under specific conditions.

Need to cancel an order? Contact our team via our contact form. Remember to provide your order number and specify the items you wish to cancel. If your order has already been shipped, check our Returns Policy for conditions on returns.

Currently, Zerokay offers shipping within Switzerland and Europe only. We’re striving to extend our service to other regions soon. For customers within Europe, please refer to our shipping policies for detailed information on delivery times and charges.

Orders to countries outside Switzerland may be subject to VAT, import duties, and/or taxes. We advise reaching out to your local customs office for specifics.

Our dedicated team is ready to answer all your queries about our products. Connect with us through our contact form or refer to our comprehensive FAQs for swift answers.

While our premium ski helmets and goggles are designed with skiers in mind, they’re perfect for other winter sports like snowboarding too. However, remember that Zerokay snow helmets aren’t intended for motor sports such as car, motorbike, skidoo etc.

A well-fitted snow helmet is essential for safety and comfort. We recommend trying a helmet with a pair of goggles to ensure a good fit. All Zerokay helmets and goggles are developed together for seamless integration. We’ve provided a detailed guide to help you measure and find the right helmet size. However, please note that each head is different, and a specific circumference measurement does not guarantee a perfect fit depending on the head shape.

Our goggles come in various designs and lens features to suit your style and needs. Visit our comprehensive ‘Snow Googles Guide’ for more information.

Subscribe to our newsletter for the latest updates on our products and promotions. You can also follow us on our social media channels for instant updates.

Currently, our products are exclusively available through the Zerokay online shop on our official website

We love hearing from you! Share your thoughts, suggestions and experiences with us via our contact form. Your feedback helps us continuously improve our offerings.

Didn’t find what you’re looking for? We’re here to help. Whether it’s about our products, shipping, or anything else Zerokay-related, we’re ready to assist. Contact us via our contact form for any other questions you may have.

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