Zerokay Sports Sàrl

PRIVACY AND COOKIES POLICY APPLICABLE TO THE WEBSITE AND SOCIAL MEDIA

Version as of February 8, 2024

  1. PREAMBLE

This policy applies to our website www.zerkaysports.com and all related social media platforms: Facebook, Instagram, YouTube, Twitter, LinkedIn, all managed by ZEROKAY SPORTS Sàrl (“ZEROKAY,” “we,” “our”), whose registered office is located at rue du Rhône 114, 1204 Geneva, Switzerland.

We are committed to protecting your personal data and respecting your privacy. This document outlines how we collect, use, and safeguard your information. We encourage you to read it carefully to understand our practices and your rights concerning your personal data.

When you visit our social media pages or access third-party websites via our site, your information is governed by the privacy policies of those respective third parties. By using our Website, you consent to the handling of your Personal Data as outlined in our Privacy Policy. If you disagree with the way we process your Personal Data as per this policy, please refrain from using our Website and our social media pages.

  1. DATA CONTROLLER

ZEROKAY SPORTS Sàrl, located in Switzerland, is the Data Controller responsible for processing your Personal Data. We ensure that your data is handled in compliance with applicable data protection laws.

  1. GENERAL INFORMATION  

Our Website and associated social media pages offer a comprehensive range of services and information. These include details about our company and products, collaboration highlights, online sales, various contact options (like contact forms and newsletter subscriptions), and links to third-party websites and social media pages for payment processing and more. This Privacy Policy governs how we handle your Personal Data across these platforms. Please note that when you interact with our social media pages, their respective privacy policies also apply, as explained further in section 5. This policy is specific to our online services and does not cover offline activities.

  1. PERSONAL DATA COLLECTION AND USAGE OBJECTIVES

A. Data Sources

We collect Personal Data through two primary sources on our Website and social media platforms: Cookies (detailed in section B) and data you provide directly (detailed in section C).

B. Cookies and Similar Technologies

  • What They Are & What They Collect:

Cookies are small data files stored on your device by our Website. Together with Similar Technologies like beacons and scripts, they collect information to enhance and analyze your experience on our site. This includes your device’s IP address, connection times, location (if enabled), accessed resources, and browser details.

  • Controlling Cookies:

You can manage Cookies through your browser settings, either by rejecting them or receiving usage alerts. Deleting Cookies may affect website functionality. The specific Cookies we use are listed in Annex 1.

  • Purpose of Cookies:

We use Cookies to enable website functionalities, improve our services, ensure security, and generate usage statistics.

  • Legal Basis for Cookies:

Operational Cookies are processed based on our legitimate interests in maintaining the site. For statistical Cookies, we rely on your consent, as indicated in our Cookie banner.

C. What Data Do You Provide?

When interacting with our site – like filling forms, creating accounts, subscribing to newsletters, placing orders, or leaving reviews – you provide Personal Data including names, email addresses, account details, and sometimes banking information for purchases.

  • Data Usage Purposes:

Your data enables interactive features, order processing, billing, delivery, newsletter updates, and responding to messages. We also use it for the following additional purposes:

    • Informing you about changes to our services or policies;
    • Delivering relevant website content and advertisements, and measuring their effectiveness;
    • Using data analytics to enhance our website, products/services, marketing, customer relationships, and experiences.

 

  • Processing Justification:

We process your data based on consent for interactive activities, a private interest for message responses, and contract execution for order processing. 

  1. DATA COLLECTION BY THIRD PARTIES

Data Collection on Third-Party Websites and Social Networks:

When you connect to social networks or other websites through our site, your browser directly links to their servers. This connection transmits data, including your IP address, to the third-party provider for storage. Interactions like clicking “Like” or “Share” on our social media pages also send data directly to these networks.

Third-Party Privacy Practices:

Our Privacy Policy does not extend to third-party sites. We recommend reviewing the privacy policies of these external sites for insights on their data collection, processing, usage, rights, and privacy protection settings.

  1. SHARING YOUR PERSONAL DATA WITH THIRD PARTIES

We might let certain companies use the personal information you’ve given us on our website or social media pages. These companies help ZEROKAY by providing various services like professional, organizational, and technical support. Currently, these companies include:

  • Hostpoint SA | Neue Jonastrasse 60 |8640 Rapperswil-Jona |Switzerland 
  • STAR Logistique / RDV SA | Rue Eugène Marziano 33 | CH-1227 Les Acacias – Genève | Switzerland 
  • Intuit Inc. (Mailchimp) in the United States, which helps us send out newsletters;
  • Worldline Suisse SA, our payment service provider, located at Hardturmstrasse 201 | CH-8021 Zurich.

We make sure your personal information is safe and treated according to this privacy policy and the law. Our partners promise to keep your information safe in a way that’s similar to how we do it, unless this policy says otherwise.

We share your information to help run our business better, to improve our website and the services we offer you. Except for when we share information with Intuit Inc., which we do only if you agree, we share your information because it helps us serve you better. We might also share your information with our marketing and advertising partners to show you ads that are more relevant to you.

Your personal information is shared only with your consent or for our legitimate business needs.

  1. SHARING YOUR PERSONAL INFORMATION WITH AUTHORITIES

We might need to share your personal information (including your messages) if we think it’s necessary for safety reasons, to look into possible wrongdoings, or any other violation of this privacy policy. This could mean sharing your information to look into a complaint or dispute involving our website or our social media pages, to answer such complaints or disputes, or to solve them.

If the law requires it, or if we genuinely believe it’s necessary, we may have to share your personal information to:

  • Look into, stop, or act on possible or actual illegal actions, or to help law enforcement;
  • Meet our part of an agreement with you;
  • Look into and defend against complaints or claims from others;
  • Keep our website or our social media pages safe and intact; or
  • Defend and ensure the rights and safety of our users, customers, employees, or others.

 

ZEROKAY tries to let users and customers know when their personal information is asked for by third parties, when it seems right and we can do so, unless the law or an official decision stops us from doing so or if the request is because of an urgent situation. We have the right to question such requests if we think they’re too broad, unclear, or without basis. Still, we can’t promise to challenge every request made to us.

The reason we share your personal information with authorities is to meet legal duties that ZEROKAY might have. This includes sharing your information to follow legal or regulatory demands, and to protect our rights, property, or safety, as well as that of our customers or others.

Your personal information is shared only when legally required or to protect safety and rights.

  1. WE DO NOT SELL YOUR PERSONAL INFORMATION

ZEROKAY does not sell your personal information to anyone. We keep your information private and only share it with others if we’ve mentioned it in this privacy policy.

Your personal information is not shared for commercial purposes.

  1. SENDING YOUR PERSONAL INFORMATION ACROSS BORDERS   

Sometimes, to use certain services from third parties, we need to send your personal information to their databases outside the European Economic Area or Switzerland. This might be to countries where the protection for personal information isn’t as strong as it is in Switzerland or the European Economic Area. Unless we say otherwise in this privacy policy, we promise to make an agreement with those third-party service providers to keep your personal information safe. An example is with Worldline Suisse SA, which keeps the personal information it gets on servers in Switzerland. In these situations, we make sure your personal information gets a level of protection similar to what Swiss law or the European Economic Area provides, using contracts or other methods approved by data protection laws.

We ensure an adequate level of protection for your Personal Data when transferred internationally.

  1. PROTECTION OF YOUR PERSONAL DATA AND NOTIFICATION OF PERSONAL DATA BREACH

ZEROKAY promises to use all reasonable efforts to keep your personal information from being exposed or shared without permission. We have several safeguards in place (like administrative, physical, and technical measures) to handle any unauthorized sharing or exposure of your information.

If there’s ever a confirmed or suspected leak of personal information, ZEROKAY will do everything possible to quickly let you know, as long as we can technically do so. We’ll also work with you to figure out and fix the issue. This includes helping to tell any other parties who might be affected. We’ll give you access to any information we have about the leak affecting your personal information right away, as long as your request is reasonable and it doesn’t risk the security of others’ information.

In case of a confirmed or suspected data leak, we’ll also tell the right authorities as required by law. We’ll inform you about the leak promptly, especially if it could seriously affect your privacy or rights.

ZEROKAY commits to promptly notifying you and the relevant authorities in the event of a personal data breach.

  1. YOUR PERSONAL DATA: YOUR RIGHTS

We strive to ensure the information we have about you is correct. If you find any mistakes or outdated information, please let us know using the contact details at the end of this Privacy Policy.

You have several rights regarding your personal information:

  • Right to Access, Update, and Delete: You can ask to see, update, or delete your personal information. You can do this through our contact form, by writing to us with the details given at the end of this Privacy Policy, or directly from your ZEROKAY account.
  • Right to Correct Information: If any information is wrong or incomplete, you have the right to have it corrected.
  • Right to Say No: You can refuse the use of your personal information within legal limits.
  • Right to Limit Use: You can ask us to only use your personal information in limited ways, as allowed by law.
  • Right to Move Your Information: You have the right to get a copy of your personal information in a format that is easy to move and use elsewhere.
  • Right to Take Back Consent: You can take back your permission for us to use your personal information at any time, according to the law. This won’t affect anything we’ve already done with your permission, and it might mean you can’t use certain services or features.
  • Right to Complain: If you’re not happy with how we’re handling your personal information, you can file a complaint with the authorities.
  • Verification and More Information: Before we respond to your requests about your rights, we might check your identity. You also have the right to know how we’re using your personal information, including who we share it with and why.

ZEROKAY commits to promptly addressing your requests and concerns regarding your personal data.

  1. HOW LONG WE KEEP YOUR PERSONAL INFORMATION 

ZEROKAY keeps your personal information at our locations in Switzerland as long as it’s needed for you to use our website, our social media pages, and their features. This includes actions like using our contact forms, creating a user account, subscribing to our newsletter, and placing online orders. We also keep your information as required by law, to solve any disputes, or to carry out our agreements with you.

The time we keep cookies and similar technologies is based on their use and is the same for everyone.

After your personal information is deleted, we might keep the data in a form that doesn’t identify you (anonymized).

We ensure to retain your Personal Data only as long as necessary for its intended purposes.

  1. SECURITY OF YOUR PERSONAL INFORMATION AND INFORMATION ABOUT CHILDREN
  • Keeping Your Personal Information Safe

ZEROKAY highly values the safety of your personal information. However, it’s important to remember that no way of sending information over the internet or storing it electronically is completely secure. That’s why, even though we work hard to use good security measures to protect your information, we can’t promise it’s perfectly safe.

  • Information About Children

Our website and social media pages aren’t meant to directly serve children, and because of this, ZEROKAY doesn’t knowingly collect personal information from children.

We strive to protect your Personal Data but cannot guarantee its absolute security.

  1. UPDATES TO THIS PRIVACY POLICY

We might change this Privacy Policy by posting a new version on this page, without telling you first. If you keep using our website or social media pages after we’ve made changes, it means you’re okay with how we handle your personal information under the new policy. If you’re not okay with the changes, please stop using our website and social media pages.

ZEROKAY promises to always handle your personal information according to the Privacy Policy that was in place when we first collected your information.

The updated Privacy Policy starts on the day we post it, and you’ll find the effective date at the top of the Privacy Policy document.

By continuing to use our services, you agree to the revised Privacy Policy.

  1. HAVE QUESTIONS? 

If you have any questions about this Privacy Policy, feel free to reach out to us. You can use the contact form or send an email to info@zerokaysports.com.

You can also mail us at ZEROKAYSPORTS SÀRL, rue du Rhône 114, 1204 Geneva, Switzerland.

We’re here to help with any questions you might have.

____________________________________________________________________

List of Cookies and Similar Technologies we use on the website <https://www.zerokaysports.com>:

1. Essential Cookies

    • Purpose: These cookies are essential for the operation of our website and cannot be disabled.
    • Duration: Session-based
    • Third-Party: No

  

2. Analytical Cookies

    • Purpose: These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously.
    • Duration: Persistent
    • Third-Party: Yes (Google Analytics, etc.)

3. Advertising Cookies

    • Purpose: These cookies are used to serve ads relevant to your interests.
    • Duration: Persistent
    • Third-Party: Yes (Google Ads, Facebook Pixel, etc.)

4. Functional Cookies

    • Purpose: These cookies enable enhanced functionality and personalization, such as user preferences and settings.
    • Duration: Persistent
    • Third-Party: No

5. Security Cookies

    • Purpose: These cookies are used for security purposes, such as authentication and verification.
    • Duration: Session-based
    • Third-Party: No

6. Social Media Cookies

    • Purpose: These cookies allow you to share our website content on social media platforms.
    • Duration: Session-based
    • Third-Party: Yes (Facebook, Twitter, LinkedIn, etc.)

Note: The duration and third-party involvement are indicative and can change. For the most accurate and up-to-date information, please refer to the settings in your web browser or consult the specific third-party websites.

1. Cookie Name: mailchimp_landing_site
– Domain: www.zerokaysports.com
– Description: MailChimp sets the cookie to record which page the user first visited.
– Duration: 1 month
– Type: Functional

2. Cookie Name: _ga
– Domain: www.zerokaysports.com
– Description: Google Analytics sets this cookie to calculate visitor and campaign data and track site usage for the site’s analytics report. Stores information anonymously and assigns a randomly generated number to recognize unique visitors.
– Duration: 1 year 1 month 4 days
– Type: Analytics

3. Cookie Name: _gat
– Domain: www.zerokaysports.com
– Description: Google Analytics sets this cookie to store and count page views.
– Duration: 1 year 1 month 4 days
– Type: Analytics

4. Cookie Name: search_active
– Domain: www.zerokaysports.com
– Description: No description
– Duration: session
– Type: Other

5. Cookie Name: wp-wpml_current_language
– Domain: www.zerokaysports.com
– Description: WordPress multilingual plugin sets this cookie to store the current language/language settings.
– Duration: session
– Type: Functional

6. Cookie Name: elementor
– Domain: www.zerokaysports.com
– Description: The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time.
– Duration: session
– Type: Functional