Zerokay Sports Sàrl
Returns & Exchanges Summary
This page is a quick summary for your information only. For full details, please consult our Terms & Conditions.
In case of any discrepancy, the Terms & Conditions prevail.
Returns and exchanges must be requested within 14 days of the delivery date*.
Items must be unworn, in their original packaging, with all tags attached
(applies to both returns and exchanges).
* Delivery date means the date the parcel is first made available to you: either (i) the date it is delivered to your address,
or (ii) if delivery is not possible and the parcel is redirected or delivered to a collection point, the date it becomes available for collection.
This date is shown on the carrier tracking. Any hold, extension, or delayed collection does not extend the 14-day period.
Returns
- Return shipping costs are the customer’s responsibility.
- Once received and inspected, refunds (where applicable) are issued to the original payment method.
Exchanges
- Exchanges are subject to eligibility and stock availability (size/colour/model).
- Switzerland: one (1) size exchange per order, subject to availability and prior contact/approval.
- International: exchanges are not offered. If needed, please return the item (according to the Returns section) and place a new order.
How to start a return or exchange
- Contact us via our contact form or email [email protected].
- Include your order number and specify whether you are requesting a return or an exchange.
- If there is an issue (damage/defect), please include photos or videos to help us assist you quickly.
- The return process is also indicated in the paperwork included in your parcel.
Important notice
If your item arrives damaged, please contact us immediately via our contact form and include clear photos/videos.
