Returns & Exchanges Policy

At Zerokay Sports, we are committed to delivering the highest quality products and ensuring your satisfaction. Please note that our return and exchange policies differ for customers in Switzerland and international customers.

Initiating a Return or Exchange

• To Initiate a Return or Exchange: Please contact us by filling out our contact form or emailing us at [email protected] with a detailed reason for the return or exchange. Include any supporting photos or videos if applicable.

• The return address and process are also indicated in the paperwork included with your parcel.
• Use a trackable mail service to return your item. Once received and inspected, we will process your request and issue a full refund to your original method of payment, if applicable. A receipt will be emailed to you.

Swiss-Based Customers

Returns:

• Products must be unworn, with original tags attached, and in their original packaging to be eligible for a return.
• Returns must be initiated within 14 days of purchase.
• Used or customer-damaged products will not be eligible for a refund.
• Shipping costs for returns are the customer’s responsibility.

Exchanges:

• Exchanges are allowed within 14 days of purchase.
• All items in the order can be exchanged once. After the initial exchange, no further exchanges will be permitted for that order.
• All shipping and handling costs for the initial exchange will be covered by us.

International Customers

We currently ship to the following countries: Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, San Marino, and Vatican City.

Returns:

• Products must be unworn, with original tags attached, and in their original packaging to be eligible for a return.
• Returns must be initiated within 14 days of purchase.
• Used or customer-damaged products will not be eligible for a refund.
• Shipping costs for returns are the customer’s responsibility. Taxes and shipping fees are non-refundable.

Exchanges:

• Exchanges are not offered for international customers. Please ensure that you select the correct size and product before completing your purchase.

Important Notice

If your item arrives damaged, please contact us immediately via our contact form. Include detailed photos or videos of the damage to expedite the resolution process.

If you have any further questions, don’t hesitate to reach out to our team through our contact form. For complete details and to ensure a smooth shopping experience, we encourage you to review our full Terms and Conditions.

Thank you for shopping with us.