Zerokay Sports
Shipping Policy
Domestic Shipping
Switzerland and Liechtenstein
Free economy shipping for orders of CHF 300 or more.
Shipping Method | Cost | Delivery Time (Mo-Fr) | Notes |
Economy | CHF 7 | 2 days | |
Priority | CHF 10 | 1 day | |
Same-Day Delivery (Latest order time 17:00) | CHF 15 | By 22:00 on the same day | Selected Geneva postal codes only (option appears at checkout if eligible) |
International Shipping
We currently ship to selected EU countries, the UK, Norway, Japan, and Australia.
!!! Please note that for orders to Japan, we do not ship ski helmets or bundles containing ski helmets.
All our products are sold tax-free for international orders.
Shipping fees are calculated dynamically as items are added to your cart. The tables below are for informational purposes only—the exact shipping fees will be determined during checkout. You can also estimate the shipping costs directly in your cart before completing your order.
If your country is not listed below, it means we do not currently ship there. If you have any questions or require assistance, please feel free to contact us.
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EU
(Countries: AT, BE, HR, CZ, DK, FI, DE, HU, IE, IT, LU, NL, PL, RO, SK, SI, ES, SE)
- Estimated delivery is between 3 to 8 business days, depending on your country.
Shipping Class | Category | Cost for 1 Unit (CHF) | Cost for 2 Units (CHF) |
Class 1 | Small Items (Sunglasses, T‑shirts) | 15 | 16 |
Class 2 | Goggles | 15 | 20 |
Class 3 | Helmets | 25 | 30 |
Class 4 | Combo (Helmet + Goggles) | 25 | 30 |
FRANCE
Shipping Class | Category | Collissimo (1 Unit, CHF) | Collissimo (2 Units CHF) | Chronopost Relais13 Cost (CHF) |
Class 1 | Small Items (Sunglasses, T‑shirts) | 10 | 12 | 12 |
Class 2 | Goggles | 12 | 15 | 12 |
Class 3 | Helmets | 15 | 20 | 14 |
Class 4 | Combo (Helmet + Goggles) | 20 | 30 | 14 |
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UK & NORWAY
- Estimated delivery is within 2 to 5 working days (custom delays may occur).
Shipping Class | Category | 1 unit (CHF) | 2 units (CHF) |
Class 1 | Small Items (Sunglasses, T‑shirts, etc.) | 15 | 20 |
Class 2 | Goggles | 20 | 25 |
Class 3 | Helmets | 30 | 50 |
Class 4 | Combo (Helmet + Goggles) | 40 | 80 |
Taxes & Duties:
- United Kingdom:
- Zerokay sells VAT‑free on all orders.
- Customers may be subject to VAT, duty, or handling fees imposed by UK Customs.
- Please verify the latest updates here : UK Tax & Duty Information.
- Norway:
- Zerokay sells VAT‑free on all orders.
- Customers may be responsible for any duties, taxes, or fees as determined by Norwegian Customs.
- Please verify the latest updates here : Norwegian Import Calculator.
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JAPAN
Important note : We do not ship helmets to Japan.
- Estimated delivery is within 7 to 10working days.
Shipping Costs:
Shipping Class | Category | 1 Unit (CHF) | 2 Units (CHF) |
Class 1 | Small Items (Sunglasses, T‑shirts) | 20 | 25 |
Class 2 | Goggles | 20 | 30 |
Class 3 | Helmets | No Shipping | |
Class 4 | Combo (Helmet + Goggles) | ||
Taxes & Duties:
- Japan:
- Zerokay sells VAT‑free on all orders.
- Customers may be responsible for any additional fees as determined by Japanese Customs. (Please note that ski goggles are generally subject to a 0% duty plus a 10% consumption tax)
- Please verify the latest updates here : Japanese Customs – Customs Answers.
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AUSTRALIA
- Estimated delivery is within 6 to 10 working days.
Shipping Class | Category | Cost for 1 Item (CHF) | Cost for 2 Items (CHF) |
Class 1 | Small Items (Sunglasses, T‑shirts, etc.) | 20 | 25 |
Class 2 | Goggles | 20 | 30 |
Class 3 | Helmets | 32 | 64 |
Class 4 | Combo (Helmet + Goggles) | 54 | 108 |
Taxes & Duties:
- Goods arriving by mail with a declared or assessed value of AUD 1000 or less generally incur no duties, taxes, or border charges.
- Please verify the latest updates here : Australian Border Force website.
If you have any questions or require further assistance regarding international shipping, please contact our customer support.
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Zerokay sells VAT‑free on all international orders. However, customers are responsible for any applicable duties, taxes, or fees as determined by their local customs authorities.
Business days are Monday to Friday (excluding public holidays). We aim to meet the indicated delivery times; however, these are estimates and not guaranteed.
Zerokay cannot be held liable for any loss, theft, or damage to parcels once they have been handed over to the courier.
