General Terms and Conditions of Sale ( GTC) for

1. Scope of Application

These General Terms and Conditions apply to all orders placed from Switzerland, the Principality of Liechtenstein, the European Union (EU), the United Kingdom (UK), Norway, Japan, and Australia on the online shop operated by Zerokay Sports Sàrl, 330,route de Jussy, 1254 Jussy, Switzerland (hereafter “ZEROKAY”). Website: www.zerokaysports.com. Email: info@zerokaysports.com. Telephone: +41 79 861 36 27. 

2. Offer and Contract Formation

2.1 The presentation of products on the website does not constitute a binding offer but an invitation to place an order.

2.2 By clicking the “Order” button, the Client submits a binding offer to purchase the listed products. 2.3 Immediately after the order is placed, a confirmation email is sent. The purchase contract comes into effect only once ZEROKAY confirms the shipment via email or, at the latest, upon delivery.

2.4 In the case of prepayment, the purchase contract is concluded upon confirmation of payment receipt.

3. Right of Withdrawal and Returns

3.1 Consumers are entitled to withdraw from the contract within 14 days of receiving the goods, without stating a reason.

3.2 To exercise this right, the goods must be returned to: Zerokay Sports, 330 route de Jussy, 1254 Jussy, Switzerland. Upon exercising the right of return, both parties must return the services or goods received. Return shipping costs are borne by the Client.

3.3 The purchase price, including the initial shipping costs (if the entire order is returned), will be refunded immediately upon receipt of the goods.

3.4 ZEROKAY reserves the right to deduct from the refund any loss in value resulting from use not necessary for assessing the nature, condition, or functioning of the goods, and to deduct shipping costs if applicable. ZEROKAY may withhold the refund until the returned goods are received or proof of return is provided, whichever occurs earlier.

3.5 The right of withdrawal is excluded for the following: Personalized/custom ski helmets.

4. Prices and Shipping Costs

4.1 Product prices are listed in Swiss Francs (CHF), including Swiss VAT for Clients based in Switzerland.

4.2 For Clients in the EU, UK, Japan, and Australia, prices are displayed without Swiss VAT and may be subject to local VAT, customs duties, and import taxes. These are the sole responsibility of the Client.

4.3

Shipping Costs

Domestic (Switzerland & Liechtenstein)

• Economy shipping is free.

• Priority and Same-Day Delivery options may be available at an additional cost (displayed at checkout).

International Shipping

• We ship to selected countries in Europe and worldwide.

• Shipping fees and estimated delivery times are shown at checkout.

• International orders are sold VAT-free. Any customs duties, taxes, or import fees are the responsibility of the customer.

• Ski helmets and helmet + goggle combo sets are not shipped to Japan or Australia.

General Conditions

• Delivery times are estimates and may vary due to courier or customs delays.

• Once parcels are handed to the courier, Zerokay is not responsible for loss, theft, or damage during transit.

5. Delivery Conditions

5.1 Deliveries are made to Switzerland, the Principality of Liechtenstein, the European Union, the United Kingdom, Japan, and Australia.

5.2 Standard delivery time is 2–4 business days for deliveries within Switzerland and the Principality of Liechtenstein.

5.3 For deliveries to the European Union, the United Kingdom, Japan, and Australia, the standard delivery time is 4–14 business days depending on the destination.

5.4 Partial deliveries may occur without extra shipping fees. If delivery fails after three attempts due to Client fault, ZEROKAY may cancel the contract and refund any payments made.

6. Payment Terms

6.1 Payments can be made via credit card or Twint.

6.2 Credit card payments are debited immediately. Twint payments are charged at the time of shipment.

6.3 Offsetting with unrecognized claims is excluded.

6.4 Retention rights are limited to claims under the same contract.

7. Retention of Title

ZEROKAY retains ownership until full payment is received. Goods may not be pledged, modified, or resold before full ownership transfer.

8. Product Descriptions and Availability

8.1 ZEROKAY endeavors to provide accurate descriptions of all products. Photos are illustrative and may differ from the actual item.

8.2 Availability is subject to stock. If a product becomes unavailable after order validation, the Client will be notified and fully refunded.

9. Personalized Ski Helmets

Clients may choose from predefined or custom colors. Final painted colors may vary. Orders typically take 30 business days and are non-refundable and non-exchangeable. Pantone or color systems are not used; color requests are approximated.

10. Product Warranty

10.1 ZEROKAY provides legal warranty for defective goods. The seller may choose between repair or replacement.

10.2 If repair fails, the Client may withdraw from the contract unless the defect is minor. Price reduction claims are excluded.

11. Liability

ZEROKAY excludes liability for slight negligence, including actions of auxiliaries and subcontractors.

12. Data Protection

ZEROKAY  handles personal data in compliance with applicable laws. Information is used solely for order processing and delivery. Full details are provided in the Privacy Policy available on the website of Zerokay Sports Sàrl as well as by following the link .

13. Intellectual Property

All website content (texts, images, graphics, code) is the intellectual property of ZEROKAY and/or its suppliers. Any unauthorized use is prohibited.

14. Applicable Law and Jurisdiction

These GTC are governed by Swiss law, excluding international private law. Jurisdiction lies exclusively in Geneva, Switzerland. In case of discrepancies, the French version prevails.

Consumers may submit complaints regarding orders or services to the following:

• By email: info@zerokaysports.com

• By mail: Zerokay Sports Sàrl, 114 rue du Rhône, 1204 Geneva, Switzerland.

15. Severability Clause

If any provision is found to be unlawful or unenforceable, the remaining provisions remain valid. The invalid provision will be replaced with a legally permissible one that best reflects the original intent.

16. Termination

Either party may terminate the contract in the event of substantial breach, insolvency, or service unavailability.

17. Changes to the GTC

ZEROKAY reserves the right to amend these GTC at any time. Changes take effect upon publication on the website.